At Adventure Worx, we stand by the quality and durability of our products. Our warranty ensures that your gear is free from defects in materials & workmanship, providing you with peace of mind on all your adventures.
Warranty Coverage
Bags (Rucksacks, Backpacks, Duffles):
- Duration: 2 years from the date of purchase. Please retain a copy of the invoice or warranty card with the dealer/store seal.
- Coverage: Manufacturing defects in materials and workmanship, including defective zippers, seams, or fabric.
- Exclusions: Normal wear and tear, misuse, improper care, damages caused by rat bites, road accidents, handling of luggage, or subjecting items to loads beyond normal.
Outdoor Apparel:
- Duration: 1 year from the date of purchase.
- Coverage: Manufacturing defects in materials and workmanship, including seams and stitching.
- Exclusions: Normal wear and tear, misuse, improper care, cosmetic damage not affecting functionality.
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Accessories:
- Duration: 1 year from the date of purchase.
- Coverage: Manufacturing defects in materials and workmanship.
- Exclusions: Normal wear and tear, misuse, improper care, cosmetic damage not affecting functionality.
Claiming the Warranty
- Proof of Purchase:
- Retain your original receipt or proof of purchase. This is required to process any warranty claim.
- Contact Us:
- Reach out to our customer service team at info@adventureworx.in or message us on WhatsApp at 99806 68104. Provide details of the defect and include photos if possible.
- Evaluation:
- Our team will assess your claim and may request you to send the product to our service center for further evaluation.
- Resolution:
- If your claim is approved, we will repair or replace the defective item at our discretion. If the product is no longer available, we will offer a suitable replacement or store credit.
Note: Our warranty is a carry-in warranty. Items must be sent to us at your cost, and we will cover the return shipping costs.
We hope this information helps you make an informed decision. Should you have any further questions or require additional assistance, please do not hesitate to contact us.
Contact Us
For any warranty-related inquiries or to start a warranty claim, please contact us at:
- Email: info@adventureworx.in
- Phone/WhatsApp: 99806 68104
- Address: Adventure Worx, 63/2, Reservoir Street, S Cross Rd, Basavanagudi, Bengaluru, Karnataka – 560004
Thank you for choosing Adventure Worx. We look forward to serving you and ensuring your adventures are worry-free!